Description

About Tata 1mg

Tata 1mg is India’s premier consumer health platform dedicated to making healthcare accessible, understandable, and affordable. Through services such as e-pharmacy, e-diagnostics, e-consultations, and offline stores, it has become a preferred health partner for many leading hospitals and caregivers across the country. Tata 1mg also enables consumers to explore affordable medication substitutes and deepen their understanding of their own treatments.

About the Team

The B&M Retail team manages in-store pharmacy operations, diagnostics, and e-consultation services. They ensure top-tier customer experience and operational efficiency by closely collaborating with warehousing, merchandising, and marketing departments.

Job Role:

As a Healthcare Executive (Pharmacist), you will be responsible for in-store operations, customer service, inventory management, and compliance, contributing to the success of Tata 1mg’s physical retail stores.

💼 Responsibilities:

Financial Performance and Sales:

• Achieve daily sales and category targets (private label, generics, BigBasket, etc.).
• Execute diagnostics sales and follow-ups on dormant/lapsed customers.
• Conduct prescription reminder calls and manage delivery commitments.

Omnichannel Order Management:

• Ensure zero pushback and 100% turnaround time compliance on omnichannel orders.

Customer Service and Experience:

• Greet customers respectfully and understand their needs.
• Respond to calls/WhatsApp queries within 15–20 minutes.
• Offer home delivery support when required.

Inventory Management:

• Conduct accurate daily inventory inwarding and SKU-location mapping.
• Pull out expired, near-expiry, and non-moving items.
• Record and report bounced SKUs and conduct physical audits.

Compliance and Cash Handling:

• Maintain cold chain logs and invoice records as per SOP.
• Manage billing regularization and sales returns.
• Prepare Daily Sales Report and cash ledger during shift handovers.

Store Maintenance and Merchandising:

• Keep store and racks clean.
• Arrange items according to VM standards and apply discount tags.

Marketing & Promotions:

• Set up in-store promotional items.
• Engage in door-to-door campaigns and inform customers about offers and diagnostics.

Requirements:

• Bachelor's or Diploma in Pharmacy
• Valid registration with a State Pharmacy Council
• 0–3 years of pharmacy or healthcare retail experience
• Good communication and customer interaction skills
• Familiarity with pharmacy systems and basic computer tools
• High attention to detail and ethical conduct
• Willingness to perform both technical and customer-facing tasks

Key Skills:

Pharmacy operations, Inventory management, Customer service, Retail pharmacy, Communication skills, Diagnostics sales, Omnichannel processing, Visual merchandising, Cold chain handling, Pharmacy software, Attention to detail